How do I reset Two-factor authentication (2FA)?

Step 1: Send an email to [e-mail] from the one you used to register at Quantia.

Step 2: In the email you need to request to reset your 2FA and attach a selfie holding your ID. This step is really important to corroborate your ID and guarantee the security of your account.

Step 3: You will receive an email from [e-mail] letting you know your 2FA has been deactivated.

Step 4: Log in to your account and reactivate your 2FA. Find the steps in the following link.

It is really important that you reactivate your account 2FA as soon as possible. This will help secure your account and it is mandatory for withdrawals. Remember that once 2FA is reactivated, you will need to wait 48 hours before being able to request a withdrawal as a security measure.